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Couriers & Fulfillment

Courier Accounts: Connect PostEx, Leopards and More

2 min read

Courier accounts connect your shipping partners to the platform. Each courier defines the credentials it needs; once added, you can book shipments, receive status updates and reconcile COD without logging into separate courier portals.

How courier connections work

Every courier has a data-driven credential schema (for example an API key or token). You enter those once per courier account, and the platform uses them to create bookings and fetch tracking updates.

Status syncing and webhooks

Delivery progress flows back automatically — via a scheduled sync and courier callbacks — so a shipment moves through booked, in transit, delivered or returned without manual updates, and the underlying order mirrors that status.

One vocabulary for every courier

Different couriers use different status names; the platform normalises them into one set so your delivery reports compare couriers fairly.

Step-by-step

  1. 1

    Open Courier Partners

    Go to the couriers area in the sidebar.

  2. 2

    Add an account

    Choose your courier and enter the credentials it requires.

  3. 3

    Activate it

    Mark the account active so it is available when booking.

  4. 4

    Book a test shipment

    Book one order to confirm bookings and tracking work end to end.

Frequently asked questions

Which couriers are supported?

Couriers are configured per platform; common Pakistani couriers like PostEx are supported via their APIs. Each defines its own required credentials.

Do I need the couriers module?

Yes, and it requires a connected Shopify or WooCommerce store since shipments are booked against orders.

Is tracking automatic?

Yes. Statuses sync on a schedule and via courier callbacks.

Troubleshooting

Booking fails immediately.

Re-check the courier credentials; an invalid key will reject bookings.

Statuses are not updating.

Ensure the account is active; the scheduled sync needs the background worker running on your server.

Related guides

Booking & Tracking Shipments: Single and Bulk Courier Booking

Turn confirmed orders into tracked shipments — one at a time or in bulk.

Returns & RTO: Manage Returned Shipments and Refunds

Measure and reduce returns — the biggest hidden cost in COD selling.

Managing Orders: One Inbox for Shopify, WooCommerce, POS & WhatsApp

A unified order workflow from placement to dispatch across every channel.